Refund And Returns Policy
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on SofarX receives the following guarantees:
- full refund if you don’t receive your order;
- full or partial refund if the item is not as described or damaged;
- full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
RETURNS POLICY(if applicable)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@sofarx.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package within 3-5 business days. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@sofarx.com.
HOW TO RETURN AN ITEM
If you want to initiate a return, please complete the following steps:
Please send us a photo of the products you’ve received with the return request to the service@sofarx.com. and we will guide you through the steps.
Return the item to the provided address in response email within 10 business days and send us the tracking number after you ship the item.
After we receive your returned goods, we need to confirm that your returned goods meet the return and refund policy within 3-5 business days.
*Please do not send your purchase back to us unless we authorize you to do so.
REFUND POLICY(if applicable)
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
CANCELLATION (if applicable)
1、Cancelling Unshipped-out Orders
If you are canceling your order which has not yet been shipped out, please kindly contact us at service@sofarx.com. For the fastest resolution, please include your order number. Thanks!
*Please note that orders can only be canceled within 24 hours of payment and before leaving our warehouse.
2、Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or is on its way to the destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. A refund will be issued as soon as the parcel begins to return.
EXCHANGES (if applicable)
If you want to exchange, please contact our customer service. We can only handle the exchange of different sizes or colors of the same product. of course. customer pays the shipping cost in exchange. If you want to exchange for other goods, please directly choose to return and repurchase.
We cannot keep the items to be exchanged. If we do not have any products in stock when we receive your return, we recommend that you wait patiently or choose a refund.
LATER OR MISSING REFUND (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@sofarx.com.
MORE INFORMATION
Email: service@sofarx.com.